About the Role
We're looking for a Customer Success Manager to join a fast-growing agtech startup with
customers across Mexico, Latin America, California, and Washington. This is an opportunity to
take on a pioneering role within the Customer Success function, acting as the key link between
customers (growers/farmers), the engineering team, and the sales team.
Every new system deployed means less food waste and more people fed — the impact of this
role is real and measurable.

Hybrid setup: you'll work from home, with frequent travel to customer farms.

Compensation & Benefits

Monthly net salary: $39,000 – $43,600 MXN
Retention incentive: performance-based bonus tied to account retention metrics.
12 vacation days
15 days of aguinaldo
Company-provided MacBook Air.
✈ Company-paid travel, including trade shows in Mexico/US and an annual company-wide
retreat.

Work Arrangement

Hybrid schedule, versátil around 8:00 a.m. – 5:00 p.m. (CST), including a 1-hour lunch break.
Not a rigid 9-to-5 — the team moves at a dynamic pace. Occasional availability outside standard hours (rare)



to support growers during weekend
scanning.

Excited about this challenge? Join a close-knit, driven team making a real impact on agriculture.

What You'll Do

● Onboarding & implementation: own the onboarding of new customers/growers,
introducing the product and supporting deployment of the technology in the field.
● Technical-customer support: walk customers through scans and how the cameras work,
acting as the go-between for field and engineering to troubleshoot issues throughout the
week.
● Relationship management & retention: host regular check-ins with active accounts
(small, medium, and large — from 200 to 500+ acres) to make sure they're seeing
continued success with the product.
● Voice of the customer: proactively identify issues and provide structured feedback to the
engineering team.
● Internal collaboration: build strong relationships with the sales team, service partners,
and field

📌 Customer Success Manager (México)
🏢 Hirably
📍 México