We're Hiring: L1 Support Engineer We're looking for an L1 Support Engineer to join a general Application Support team, providing first-line technical support for users across the WPP Open Platform.
Key Responsibilities:
Serve as the first point of contact for technical and application support.
Troubleshoot, resolve, and triage support tickets, escalating complex issues to L2 when needed.
Manage user access requests and maintain accurate ticket documentation.
Collaborate with cross-functional teams to ensure timely issue resolution.
Contribute to knowledge base documentation and continuous process improvements.
Ensure SLA compliance while delivering an outstanding customer experience.
Required Skills:
Excellent communication and customer support skills.
Basic knowledge of HTML, CSS, JavaScript, SQL , and web technologies.
Familiarity with ticketing tools such as Zendesk, Jira Service Management, ServiceNow, or Intercom .
Good understanding of Windows, Linux, and macOS .
Strong troubleshooting and problem-solving abilities.
If you're passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we'd love to hear from you

📌 Support Engineer (México)
🏢 GlobalLogic
📍 México