Position Summary

The Tracking & Tracing Specialist is responsible for providing end-to-end
visibility and proactive management of cross-border shipments between Mexico,
the United States, and Canada. This position monitors freight movement,
identifies potential service disruptions, communicates shipment status updates
to customers and internal stakeholders, and ensures timely resolution of
transportation exceptions. The role is critical to maintaining customer
satisfaction, operational efficiency, and service reliability within a
fast-paced 3PL environment.

Key Responsibilities

Shipment Monitoring & Visibility

* Monitor cross-border shipments from pickup through final delivery utilizing
TMS, carrier portals, GPS tracking systems, and ELD platforms.
* Track shipment milestones and ensure accurate status updates are maintained
in company systems.
* Verify pickups, border crossings, transfers, and deliveries are completed
according to customer requirements.
* Maintain real-time shipment visibility and provide proactive updates to
customers and internal teams.





Exception Management

* Identify and investigate shipment delays, detention, route deviations, missed
appointments, and border-related issues.
* Take immediate corrective action by coordinating with carriers, brokers,
warehouses, and customers.
* Escalate high-risk shipments and service failures according to established
procedures.
* Document all exceptions, root causes, and corrective actions.

Cross-Border Coordination

* Work closely with carriers, customs brokers, freight forwarders, drayage
providers, and customers to facilitate seamless border crossings.
* Monitor customs clearance status and communicate documentation issues that
may impact transit times.
* Support compliance with customer-specific cross-border requirements and
service expectations.
* Coordinate handoffs between U.S. and Mexico carriers when applicable.

Customer Service & Communication

* Provide accurate and timely shipment status upd

📌 Cross Border Track (México)
🏢 STEAM LOGISTICS
📍 México