Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too

The Renewal Specialist owns the commercial renewal process beginning 120 days prior to contract expiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy.

While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager (CSM), who retains churn accountability for their Book of Business.

The Renewal Specialist ensures:

Contraction rationale is documented in the Renewal Opportunity
Forecast adjustments reflect approved revenue changes
No renewal proceeds without cross-functional visibility




Accurate and timely records of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct)

This role is based in Mexico City and follows a hybrid schedule (3 days per week in the office). As the position supports U.S. operations.

How you'll add value:

CPQ & Forecast Ownership

This role is fully accountable for:

Activating and managing Renewal Opportunities in Salesforce CPQ
Generating accurate Renewal Quotes
Maintaining forecast precision within ±5% variance
Driving on-time renewal completion
Coordinating approvals and exception workflows

Digital/Scaled Renewal Motion

For Digital/Scaled (DST) customers under $50K ARR, the Renewal Specialist owns the full renewal lifecycle through an automation-driven model, including:

Monitoring automated usage and payment risk signals
Triggering save plays when thresholds are breached
Issuing renewal quotes via CPQ automation
Maintainin

📌 Renewals Specialist (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México