Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
TCS is seeking skilled professionals to join our team as an AV Operations Technician.

Responsibilities:

Proactively validate audiovisual equipment in executive and critical leadership meeting rooms prior to scheduled meetings, including morning-of readiness checks to ensure full operational integrity. [AV Technician | Word]
Confirm functionality of audio, video, control interfaces, displays, cameras, microphones, and conferencing platforms to minimize meeting risk and disruption.




Act as a point of escalation for high-visibility meetings where reliability and user experience are paramount.
Execute, document, and track structured test cases across all supported room configurations and equipment permutations.
Validate system behavior across multiple platforms and device types following firmware, software, or configuration updates.

Technical/Functional Skills:

Partner with engineering, vendors, and service providers to identify regressions, compatibility issues, or performance risks introduced by new releases.
Maintain clear testing records to support root cause analysis, release readiness decisions, and operational reporting.
Triage and resolve AV-related incidents and service tickets where within scope and capability, prioritizing user impact and business criticality.
Perform first-line and advanced troubleshooting of room systems, peripherals, and conferencing services.
Coordinate escalation to internal teams or external service providers when issues exceed

📌 AV Operations Technician (México)
🏢 Tata Consultancy Services
📍 México