L2 Production Support

Choosing Capgemini means choosing a company where you will be empowered to shape
your career in the way you’d like, where you’ll be supported and inspired by a
collaborative community of colleagues around the world, and where you’ll be able
to reimagine what’s possible. Join us and help the world’s leading organizations
unlock the value of technology and build a more sustainable, more inclusive
world.

Your Role

As an L2 Production Support Engineer at Capgemini, you will play a critical role
in maintaining the stability, performance, and reliability of banking
applications in a fast-paced production environment. You will act as the bridge
between operations and development, ensuring rapid incident resolution,
proactive monitoring, and continuous service improvement aligned with ITIL
practices.

Responsibilities & Scope

* Provide end-to-end L2 Production Support for banking applications, ensuring
system stability, availability, and performance
* Own incident lifecycle management, including diagnosis, resolution,
escalation,



and closure in alignment with ITIL processes
* Troubleshoot complex issues across application, database, and infrastructure
layers with a strong focus on timely resolution
* Execute and analyze SQL queries (PL/SQL), including joins, stored procedures,
and triggers, to identify and resolve data-related issues
* Monitor batch jobs, Unix/Linux processes, and shell scripts; proactively
detect, investigate, and fix failures

Your Profile

* Client-centric mindset: Communicates with clarity and purpose, translating
complex technical challenges into meaningful business impact for
stakeholders.
* Problem-solving agility: Approaches incidents with curiosity and precision,
leveraging analytical thinking to diagnose, troubleshoot, and resolve issues
efficiently.
* Collaborative spirit: Works seamlessly across general, cross-functional teams,
building strong partnerships to drive outcomes and continuous improvement.
* Ownership & accou

📌 Java/Support (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes