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Your role
We are seeking a motivated Enovia Support Engineer with 4–6 years of experience in L2/L3 support for Enovia/3DEXPERIENCE PLM systems, with hands-on exposure to Simulation Lifecycle Management (SLM). The role involves providing technical support, troubleshooting complex issues, and ensuring smooth functioning of PLM and simulation processes.

Provide L2/L3 production support for Enovia PLM applications.
Analyse, troubleshoot, and resolve application, configuration, and data-related issues in Enovia.
Monitor system health, application logs, and performance metrics.




Administer and maintain SLM (Simulation Lifecycle Management) processes within the PLM environment.
Work on incident management, problem management, and change management activities.
Support Enovia deployments, upgrades, and patch implementations.
Perform root cause analysis (RCA) for recurring issues and provide permanent fixes.
Collaborate with DBA, infrastructure, and development teams to resolve complex issues.
Handle data fixes, MQL queries, and configuration changes when required.
Maintain documentation for troubleshooting steps, runbooks, and knowledge articles.
Participate in Change Advisory Board (CAB) meetings to review and approve system changes.
Ensure issues are resolved within defined SLAs.
Your profile

4–6 years of experience supporting Enovia PLM applications.
Strong understanding of Enovia architecture and components like 3DSpace, 3DPasport. 3DDashoard, Federated search, Exalead, 3DN

📌 Senior Enovia Support Engineer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes