ABOUT US
Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes.
ABOUT THE ROLE
We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across our staffing business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The idóneo candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor.
KEY RESPONSIBILITIES
New Client Acquisition (Sales)
Own the end-to-end sales process, from outbound prospecting to closing new clients
Identify and target businesses that can benefit from offshore staffing solutions




Conduct discovery calls, present service offerings, and handle objections
Develop and refine sales scripts, messaging, and outreach strategies
Maintain and manage pipeline in CRM
Client Success & Account Management
Serve as the primary point of contact for all client communications
Manage onboarding for new clients, ensuring a smooth and professional experience
Proactively communicate updates, gather feedback, and address client needs
Ensure high client satisfaction, retention, and long-term engagement
Identify opportunities for upsells or additional placements
Growth & Strategy
Own revenue targets across both new and existing clients
Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion
Work closely with internal recruiting/operations teams to ensure client needs are met
Continuously improve processes across sales and client success functio

📌 Head of Client Success (México)
🏢 Pomelo
📍 México