Hi, Guadalajara! We're hiring!
**Who we are?**
**Wipro Limited** is a leading general information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
**We are looking for a Customer Service Expert**:
**Responsibilities**:
- Research, resolve and respond in real time to member inquiries to provide first contact resolution.
- Collect all the information required to process a transaction.
- Achieves all quality and productivity goals.
- Regular attendance in order to meet business objectives.
**Qualifications**:
- **High School graduated provable**. (mandatory)
- Fluent English (80% or more. Spoken and written).
- Excellent written and verbal communication skills.
- At least 6 months of experience in related field preferred.
- Strong computer and system navigation Skills.
- Detail-Oriented,



Strong Work Ethic and Organized.
- Must be a Team Player with a positive attitude.
- Typing Speed of min 30 wpm with 90% accuracy.
**We offer**:
- **Salary**: _$18,500.00 MXN monthly._
- **All Law Benefits.**:
- **Christmas Bounus of 30 days.**:
- **Life insurance.**:
- **Major Medical expenses insurance.**:
- **Visual and dental insurance.**:
- **Schedule**: From 7 AM to 8 PM (**rotative schedules**). 2 consecutive days off.
- **Type of work**: 100% On site.
- **Location**:_Guadalajara, Jalisco. Wipro Technologies: Av. Camino al ITESO 8499, 45608 San Pedro Tlaquepaque, Jal._
- **If you are interested in this role please attach your RESUME IN ENGLISH WITH CONTACT INFORMATION.**_
Pay: $18,000.00 - $18,500.00 per month
Application Question(s):
- Del 1 al 10 ¿Cual es tu nível de ingles (Hablado y escrito)? (Idioma sera evaluado).
- ¿Cuanto tiempo de experiência nacional e internacional en servicio al cliente tienes?
- ¿Cuentas con minimo la preparatoria 100% terminada comprobable?
- ¿Vives en la zona metropolitana de GDL y estas dispuesto a trabajar de manera 100% presencial?
Work Location: In person
Expected Start Date: 20/12/2024

📌 Customer Service Expert (México)
🏢 Wipro
📍 México