Job Description Summary
Position within the Supply Chain team responsible for managing and overseeing sales processes from the moment that the customer submits their purchase orders to Sandoz until they are processed and invoiced.

Responsible to generate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this. Experienced sales support professionals responsible for delivering key sales support services (Training, analysis, demand planning etc).

Job Description
Major accountabilities:
- Support the operational implementation of the company’s strategic objectives through the proper management and oversight of the sales processes carried out by the Order Management department
- Contribute to various activities and projects that support decision-making and the achievement of goals.




- Manage and control sales processes from the moment that the customer submits their purchase orders until they are processed and invoiced, ensuring they comply with the company’s established guidelines.
- Drive sales volumes and contribute to inventory levels by accurately entering customer purchase orders into the system, ensuring that products, quantities, prices, and terms are correct.
- Analyze and coordinate with sales teams on the allocation of products with short expiration dates, generating the corresponding letters.
- Carry out the necessary allocations for products with short expiration dates and specify any additional activities required regarding labeling and documentation.
- Generate delivery confirmations for goods and follow up on the stocking and inventory allocation processes with the W&D; team.
- Issue invoices for orders that have already been confirmed and notify the W&D; team so they can notify customers.

📌 Order Management Coordinator CAC (Insurgentes)
🏢 Sandoz
📍 Insurgentes