FNOL Cabin Agent Bilingual

The bilingual agents of the FNOL booth are responsible for answering inbound calls in English received at the Mexico Contact Center covering a 7 x 24-hour service schedule for customers who need assistance due to an accident or assistance in compliance with local regulations and criteria established in accordance with AIG guidelines. This position is the only one we have in CC MEX to manage these calls from Monday to Saturday from 10:00 to 18:00 hrs.

Who we are.

American International Group, Inc. (AIG) is a leading general insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about,



supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

The Customer Service team collaborates with the company to support policyholders and brokers on a wide range of products and offers through each interaction in 7 x 24 service window 365 days a year. Each CC agent is responsible for delivering and materializing the offer and promise of the product. Our main goal is to offer support, experience, and a service of excellence on the attention of emergencies. The FNOL Cabin Agent has the responsibility of providing immediate attention for the requests of our insured, even on situations,

📌 FNOL Cabin Agent Bilingual (Ciudad de México)
🏢 AIG Insurance
📍 Ciudad de México