Oracle believes in empowering people to do more, through outstanding
capabilities in analytics. We are the Services Excellence team within Oracle
Analytics, for innovating, building, and sustaining the service management
technologies and capabilities that support our products.

Our vision is to enable our products to be world-class services through the
principles of customer focus, scalability, availability, reliability, and
security. We invest in the development of processes and technology to optimize
our services.

This role will be handling the health and incident management of the Oracle
Analytics service offerings. This is an opportunity to bring your combination of
knowledge, analytical skills, project management, and leadership to lead
incident response for a wide range of production incidents. Your capabilities
will be put to the test while running multiple tasks in a fast-paced, constantly
evolving environment. You will coordinate sophisticated support cases and lead
appropriate internal technical resources and/or third-party vendors to swift
incident resolution.





Our Incident Commanders influence and organize teams within our large, diverse
organization. They are skilled at building strong relationships to deliver the
required results and improve our ability to deliver those results in the future.
You will utilize your experience, knowledge, and collaborative capabilities to
advise service teams during major incidents and ensure our incident management
team continues to have a significant, positive business impact on our customers
and Oracle. To be successful in this role, you must be able to remain calm,
professional, and focused in ambiguous, fast-paced situations. Additionally, you
must be able to achieve objectives unsupervised, independently, and within a
distributed team.

Responsibilities

* Handle basic to sophisticated incidents ranging from large-scale outages to
novel incidents impacting individual customers
* Serve as a “voice of the customer”

📌 Program Manager 3 ProdDev – Incident Management (México)
🏢 Oracle
📍 México