Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview
Our Team is a vital component of the customer experience, directly executing the operational framework that keeps businesses and agencies running smoothly. As a core part of the CMSO organization, we are dedicated to ensure that critical communications devices, networks, and safety hardware are swiftly processed, repaired, and returned to the front lines. We provide the essential administrative and logistical support required to connect those in need with the technology they depend on.
Job Description
We believe that everything starts with our people.



In this hybrid role, you will act as a foundational partner to our customers, utilizing a people-first culture to handle critical post-sale milestones with speed and confidence. As a Repair Support Agent, you are more than a point of contact; you are a proactive problem-solver who bridges the gap between field users and our internal depot operations. If you are a collaborative communicator looking to maximize your potential and make a real-world impact on general safety ecosystems, this is your opportunity to thrive.

Key Responsibilities
Customer Interaction & Advocacy
- Respond to customer inquiries with clarity, addressing follow-up requests regarding orders, shipment tracking, and returned goods across phone, chat, and email channels
- Oversee the intake of customer concerns, capturing feedback accurately and forwarding targeted issues to appropriate technical or manufacturing departments
- Maintai

📌 Repair Support Agent (Reynosa)
🏢 Motorola Solutions
📍 Reynosa