Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Manager located in Guadalajara, North Campus.
Reporting to the Director, Program Management the Customer Service Manager is responsible for leveraging data analysis and process flow examinations to identify failures, adherence gaps, and improvement opportunities. Maintains high customer satisfaction by providing problem-solving resources and effectively managing a customer service team.

What a typical day looks like:
- Accomplishes customer service objectives by recruiting, selecting, onboarding, training,



scheduling, coaching, counseling, and leading team members; communicating expectations and enforcing policies.
- Supports strategic planning by providing customer insights and recommendations; executes action plans to improve production, productivity, quality, and service levels.
- Meets financial objectives by forecasting needs, managing budgets, tracking variances, and implementing corrective actions.
- Defines service requirements through direct customer interaction, site visits, surveys, benchmarking, and data analysis.
- Improves service quality by redesigning processes, defining KPIs, and monitoring performance to drive continuous improvement.
- Maximizes operational performance by providing help desk resources, resolving technical issues, and identifying system or network failures.
- Manages customer order processes to ensure on-time delivery aligned with sales plans.
- Ensures proper

📌 Customer Service Manager (Guadalajara)
🏢 Flex
📍 Guadalajara