**Key Responsibilities**:
- Develop and manage customer communication templates.
- Document and improve sales and customer service processes.
- Create and maintain Standard Operating Procedures (SOPs).
- Compile and analyze data for actionable reports.
- Provide training and onboarding support for new hires.
- Conduct customer surveys and analyze feedback.
- Identify and implement workflow improvements.
**Requirements**:
- Minimum **2+ years of relevant experience** in a similar role.
- Proficiency in CRM systems, Microsoft Office, and Google Workspace.
- Strong communication, organizational, and analytical skills.
- Experience in creating documentation, SOPs, and training materials.
**Preferred Skills**:
- Familiarity with project management tools like Trello or Asana.
- Experience with customer survey tools and techniques.
Application Question(s):
- Do you have experience creating templates for organizational improvement?
- Do you have experience working remotely or in a virtual team environment?
- Do you have experience as a Virtual Assistant? if so, in which areas?
**Language**:
- English (required)

📌 Business Analyst / Virtual Assistant (Heroica Puebla de Zaragoza)
🏢 PlacidWay
📍 Heroica Puebla de Zaragoza