Join a team recognized for leadership, innovation and diversity
Honeywell Aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers. The Integral Customer Care organization within Honeywell Aerospace is responsible for excellence in customer service and in executing customer requirements.
- Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.
- Provide support for the Sales, Contracts, and Customer Accounts teams.
- Execute all tasks with a high degree of accuracy.
- Develop proficiency in SAP and related systems including the MyAerospace portal.
- Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
- Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
- Responsible for maintaining metrics relating to workload and revenue generating activities.
- Display strong written and verbal communication and presentation skills.
Other responsibilities may include:
- Support AAM Aftermarket contracts for HAPP and MPP programs.
- Collaborate effectively with internal Honeywell resources to provide solutions.
- Responding to customized contract requests expedited and / or preferential.
- Actively participate in team meetings, process improvement teams, and other activities as assigned.




Key success measurements for this position include:
Customer satisfaction; order accuracy; effective problem resolution and effectiveness of communication with internal and external customers.
**Preferred Qualifications**:
- Bachelor’s Degree in business, customer service, operations, or related field
- Experience in the Aerospace industry is strongly preferred
- Demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
- Ability to make sound business decisions and take quick actions to execute
- Exceptional verbal and written communication skills
- Demonstrate strong analytical and problem solving skills
- Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships
- Excellent time management and organization skills
- Working knowledge of export requirements and/or government regulations is a plus
- Ability to effectively handle a wide range of customers’ needs and requirements with care and professionalism at all times
- Demonstrated ability to work in a changing environment is strongly preferred
- Great grasp and passion for customer service
LI-Hybrid
Additional Information
- ** JOB ID**:req
- ** Category**:Customer Experience
- ** Location**:Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico
- Nonexempt

📌 Customer Support Representative (Mexicali)
🏢 Honeywell
📍 Mexicali