Support Engineering Specialist
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the general edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are expanding our Support organization to meet the rapid growth of VM Essentials and Morpheus Enterprise deployments across enterprise and partner ecosystems. As a Support Engineer, you will help customers deploy,



operate, and troubleshoot our virtualization and cloud management solutions. Your work will directly influence customer success, Proof of Concept (PoC) outcomes, and long‑term adoption.

Responsibilities:
- Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
- Diagnosing and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
- Drive timely resolution of support cases in alignment with SLAs.
- Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
- Document solutions, FAQs, and best practices to improve internal knowledge bases.
- Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
- Provides guidance and mentoring to less- experienced st

📌 Support Engineering Specialist (Ciudad de México)
🏢 Hewlett Packard Enterprise
📍 Ciudad de México