Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, integral workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

As the Lead of Digital Process Transformation, you are the architect of efficiency for the U.S. Operations team. You will bridge the gap between high-level data strategy and ground-level execution. Your goal is to take identified savings opportunities and design the processes required to realize them, with a focus on Digital-First approach.



You don't just map workflows; you engineer the future of how our Field and Contact Center teams operate.
Key Responsibilities
- Design for Impact: Apply Lean Six Sigma methodologies to design and re-design end-to-end operational processes, with a heavy focus on Lean Digital (AI-human handoffs, automation, and data flow).
- The Blueprint Provider: Deliver "Ready-to-Execute" process packages for U.S. Field and Contact Center teams, ensuring every solution is seamless, risk-mitigated, and measurable.
- Value Realization: Partner with Data Translators to validate the mathematical rigor of new processes and ensure they are capable of delivering additional financial efficiencies.
- Cross-functional influencer: Act as a strategic advisor to Project Managers, Product Manager and Global Product teams, using data-backed logic to influence product roadmaps and operational shifts.
- Gemba Advocacy: Travel quarterly to U.S. and Mexico sites to observe "the work" firs

📌 Lead, Digital Process Transformation (Ciudad de México)
🏢 The Nielsen
📍 Ciudad de México