Location: Aguascalientes
Job Schedule: Full-time On site
Education Requirement: High school diploma or Bachelor’s degree

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We are currently looking for a Collection Representative to join our team in Aguascalientes.

We are currently seeking a Collection Representative to join our team.
In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.

A Day in the Life:
•Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
•Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.
•Maintains standard delinquency percentages and clearance ratios for individual portfolios,



thereby achieving standard scores on Quality Assurance phone monitors.
•Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

Who We’re Looking for:
Required:
Education requirements: High school diploma or Bachelor’s degree
List of required skills and qualifications:
- Knowledge of collections techniques, business practices, and related state and federal regulations.
- MS Office intermediate.
- Fluent English.
- Action Oriented.
- Dealing With Ambiguity.
- Conflict Management.
- Customer Focus.
- Decision Quality.
- Interpersonal Skills.

Schedule:
- Availability to work 48 hrs per week

*Schedules could fall within the time frame (7:00 am until 8:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12:00 pm. Depending on Department requirements, a 6 day or 5 schedules will be assigned for at l

📌 Collection Representative (Aguascalientes)
🏢 Nissan
📍 Aguascalientes