About Carrier

Carrier Integral Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role
As a Customer Service Specialist, you will play a critical role in supporting customer satisfaction and manufacturing continuity by managing customer inquiries, coordinating order fulfillment activities, and collaborating with cross-functional teams. This position serves as a key link between customers, sales,



supply chain, production, and logistics teams to ensure timely delivery, issue resolution, and operational excellence.

Key Responsibilities
As a Customer Service Specialist, you'll be responsible for:
- Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
- Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
- Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
- Maintain accurate customer interaction records and update databases to support reporting and operational needs.
- Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.

Requirements
We are looking for people who are customer-focused, proactive, organized, col

📌 Customer Service Specialist (Ciudad Santa Catarina)
🏢 Carrier
📍 Ciudad Santa Catarina