About the role:

The Assistant Manager - Academic Delivery will play a critical role in the delivery of a portfolio of professional certificate programs in partnership with top-ranked universities. This role requires a process-oriented and detail-oriented person who has a passion for making a difference, and is comfortable working with integral, cross-functional teams.

The successful candidate will take ownership of their programs end-to-end, focusing on driving learner satisfaction, learner completion, and online delivery at scale. This includes ensuring course launch readiness, managing course leaders, collaborating with stakeholders, and analyzing data to continuously improve learner experience.

As we operate in a fast-moving environment, this role will work with a great deal of autonomy and
flexibility, while being supported by a collaborative, global team.
Our team brings diverse experiences, from running language schools to working as management
consultants and managing programs and partnerships in higher education. We are highly collaborative, globally distributed across the US, UK,



Spain, India, Mexico and Brazil, and a lot of fun to work with

Key Responsibilities:

Partnership & Stakeholder Management
• Manage internal and external stakeholders by maintaining healthy relationships across
Outreach, Admissions, Design, University Partnerships, and Services Delivery.
• Collaborate with university partners by providing updates on program performance, addressing
delivery-related questions, and ensuring alignment with partner expectations.
• Provide relevant information on the health of the program to cross-functional stakeholders and
university partners.
Program Management
• Own and effectively manage the learner (customer) journey, focused on satisfaction and completion.
• Ensure course launch is ready to go live, including quality control, writing participant communications, and planning live sessions.
• Oversee course leaders, including interviewing, onboard

📌 Assistant Manager (México)
🏢 Emeritus - LATAM
📍 México