CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 general 3PL. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. CEVA Mexico, is currently seeking a dedicated and skilled Customer Service Representative II o join our team based in Mexico City. This position is integral to the Air and Ocean Transverse division,



supporting the Flow and Performance Monitoring department. As a Customer Service Representative II, you will play a crucial role in ensuring exceptional service delivery to our clients, facilitating an efficient operational workflow, and contributing meaningfully to the success of our logistics services.

You will engage collaboratively with a diverse range of internal departments and external partners, ensuring seamless communication that supports the operational aims of the Air and Ocean Transverse division. Respond promptly and effectively to customer enquiries via various communications channels including phone, email, and other digital platforms, ensuring a high standard of customer satisfaction
Work in close coordination with logistics, operations, and performance monitoring teams to identify, address, and resolve service challenges efficiently
Maintain accurate, comprehensive r

📌 Customer Service Agent (México)
🏢 Ceva Logistics
📍 México