We are seeking a motivated and experienced **Senior Environments Support Engineer** to join our dynamic team.
In this role, you will handle complex support queries, ensure high customer satisfaction, and help maintain our system's robustness by collaborating with our engineering teams.
**Responsibilities**
- Maintain response and resolution speeds as per Service Level Objectives
- Achieve high customer satisfaction scores by adhering to quality standards
- Establish root cause for queries using troubleshooting tools and techniques
- Document classes of problems and preventative actions after internal classification
- Collaborate with Customer Engineers to address complex product bugs
- Assist in community management tasks as required
- Handle cases with customer-specific architectural design requirements
- Follow defined notification and escalation procedures
- Maintain communication standards with business on operational issues
**Requirements**:
- 3+ years of experience in support projects and/or 24x7 environments
- Strong customer service and experience
- Advanced knowledge in Linux/Unix systems, troubleshooting, command line, and system constraints
- Proficiency in Docker and Kubernetes
- Background in systems architecture and infrastructure
- Competency in analytical skills and code breakdown
- Intermediate understanding of web technologies including HTTP and Authentication
- Knowledge of networking including TCP/IP troubleshooting, DNS and IP routing
- Basic familiarity with programming, coding, system design/scaling, and web technologies troubleshooting including HTML/CSS/JS Servers and frameworks
- Ability to effectively collaborate as part of a global team
- Capability to communicate technical content in a structured manner
- Clear and effective communication skills
- Advanced English proficiency (B2+/C1)
**Nice to have**
- Certifications in Linux/Unix administration




- Prior exposure to cloud platforms like AWS, Azure, or GCP
- Engagement in professional forums or technical communities
- Proficiency in additional scripting languages such as Python or Bash
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Environments Support Engineer (Guadalajara)
🏢 Epam Systems
📍 Guadalajara