**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune General 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**
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**_ Retail Technology is looking for a curious and dynamic Business Analyst to join Vail Resorts’ rapidly growing Retail Applications Group. As a partner to the Retail, Rental, Operations departments within the organization, this individual will help support the technology at each of the 250 retail locations, focused on a core suite of Retail Applications including ERP (inventory, distribution, buying, etc.), reporting and point-of-sale functionality. Working cross-functionally with Merchandising, Operations, Warehousing, Accounting, and other areas of IT, this person is a key contributor supporting production system health and delivering key IT enhancements._**
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**_Responsibilities_**:**_ _**
- _Production Managment_
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- _-_**_ _**_Assess severity/priority of production issues, determine business impact, and communicate progress during resolution._
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- _-_**_ _**_Remediate issue tickets following ITIL practices across retail systems, server integration points, access provisioning and more._
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- _-_**_ _**_Executes, optimizes and ensures all SOX (Sarbanes Oxley), PCI (Payment Card Industry) and DSR (Data Subject Request) tasks are completed thoroughly with a high attention to detail._
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- _-_**_ _**_Technical aptitude using SQL,



data monitoring and job management tools to troubleshoot complex issues._
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- _Enhancement Delivery_
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- _-_**_ _**_Deliver key system enhancements to improve system stability and business functions._
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- _-_**_ _**_Ensure all enhancement work follows the SDLC process, meets SOX (Sarbanes Oxley) and PCI (Payment Card Industry) requirements, and maintain all required compliance documentation._
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- _-_**_ _**_Proficient in QA (Quality Assurance) Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments._
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- _Stakeholder Management_
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- _-_**_ _**_Build strong relationships with third-party vendors, IT partners, and business stakeholders to proactively support our production environment and deliver on enhancement tasks._
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- _-_**_ _**_Facilitate and own business stakeholder’s backlog management for enhancements following SDLC practices._
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- **_IT Experience in retail, outdoor industry, or hospitality field_**
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- **_Exposure to a wide variety of database technology including _**_AS/400 & DB2_**_ in addition to more modern platforms._**
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- **_Experience with Analytics tools - _**_SSAS, SSRS, SAS, Tableau, Alteryx_**
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- **_Strong Excel skills -_**_ _**_Macros, VBA, Advanced Formulas_**
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- **_Work order system experience, such as Ivanti, Jira, etc._**
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- **_PMI-BA, PMI-ACP, IIBA, PSPO, POPM or other accredited certification or coursework is a plus_**
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**_Job_**_Lead Consultant_
**_ Primary Location_**_Mexico-Zapopan_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Jan 28, 2025, 6:19:45 AM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_

📌 Lead Consultant - Retail Rental Analyst (Zapopan)
🏢 Genpact
📍 Zapopan