Chubb is a integral leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experience has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubb’s reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain, design thinking and an “engineers of everything” mentality, and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age. Reporting to the VP Digital Transformation & Auto Strategy, Mexico, the vision for this role is to leverage your expertise in advancing a digital product mindset, agile ways of working, and agile product coaching abilities at a regional scale to institutionalize Chubb’s digital-first ways of working and operating model and enable leaders and teams to have a continuous improvement mindset.
- A resilient, realistic and empathetic leader who can equally command needed attention and share the spotlight to drive team engagement and success
- An individual who can negotiate and influence specific interventions at executive and front-lines levels without platitudes or generalities, citing specific positive impact of those interventions in a clear and compelling way
- Able to model agile and product delivery “ways of working” and model what excellence in the craft looks like
- An adaptable and savvy communicator,



with a command of various styles and with the ability to deliver constructive feedback - Possesses managerial courage, with an ability to escalate issues to senior executives
- Facilitator of teams and leaders in product delivery and agile methodologies, and continuously finds opportunities to empower individuals in their roles, foster collective ownership, and unlock team performance
- Experienced in digital product delivery accomplished through multidisciplinary teams; coaching teams through engineering practices such as unit test automation, coding standards and automated deployment pipelines
- A fast learner of complex software ecosystems who can coach teams on how to develop production-ready products more quickly and efficiently
- An ability to effectively assess situations and identify gaps vs. DevOps industry best practices; coaching the team to address the most important ones in thoughtful, actionable ways of measuring progress along the way
**What You Will Do**
- Build the digital practices chapter of agile product coaches and discipline for Digital Enterprise Mexico; play a hands on execution role alongside teams to model the way and reinforce best practices to develop a product owner skillset
- Implement, train, and continuously champion all elements of Chubb’s digital-first ways of working, product delivery, and agile practices to improve business agility across the region.




- Build and deliver “digital product delivery” training and best practices for business outcomes to ensure Chubb’s digital first operating model, ways of working, and product roadmaps are well understood and executed at regional scale.
- Directly accountable to create and track measurements of adoption, effectiveness, and outcomes at all levels; partner with performance effectiveness leads to ensure visibility of metrics at all levels of the organization exist, and appropriate actions are taken to ensure outcomes are realized and continuously improve
- When businesses are adopting digital-first operating model, play “hands on” execution role; coach initial teams to ensure the model is adopted
- Actively coach and develop the skills of the agile product coaches in your chapter
- Support domain leader and senior product owners as a member of leadership
- Ensure that coaches and business leaders embrace accountability to deliver business value by tracking, executing, and communicating progress against relevant objectives (Objectives and Key Results, tied to business KPIs)
- Own the engagement model for how agile practitioners are deployed to and engage with teams and product managers to drive the operating model across businesses
- Ensure the health of the agile practices chapter across the region and measure against pre-defined rubric
- Ensure tools, templates, standards and ways of working are documented and deployed; ensure iterations and learnings are captured and redeployed
- Ensure on-demand training for multidisciplinary teams, personas, Chubb’s digital first ways of working, and Chubb’s operating model are operationalized, maintained, and deployed across the region
- Govern any and all changes to ways of working standards along with regional transformation product owners, and m

📌 Head Digital Practices Mexico (México)
🏢 Chubb
📍 México