Company Description

Customer Support Technician

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

We build. We create impact.

As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:

Remotely connecting with customers to identify root causes and resolving issues
Diagnose failures in the software operating system and in the database
Identify hardware or infrastructure problems
Identify, solve, or escalate setting problems during a troubleshooting
Identify, solve, or escalate software or system problems during a troubleshooting




Interact directly with clients via telephone and email
Maintenance and troubleshooting
Report bugs
Set up and install VPN connections

Qualifications

Qualifications We’re Looking For.

Experience:
1 - 2 years’ experience in a Tier II customer facing technical support position.
Skills:
Knowledge in TCP / IP networks
Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expert
Any programming experience, Front end JavaScript is a plus
Fluent English required
Azure Cloud Services Cloud Testing, Cloud-Windows Azure, PaaS, Cloud Computing is a plus
Abilities:
Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner.
Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual integral team environment.
Education

📌 Customer Support Technician (Miguel Hidalgo)
🏢 Vusion
📍 Miguel Hidalgo