Intro

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries.

Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

As Veeva Application Support Engineer you´ll participate in the management and support of Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.

This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting integral operations.

Key Responsibilities

Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
Troubleshoot and resolve incidents,



service requests, and problem tickets within SLA timelines
Support core Veeva modules such as Veeva Vault Quality (QMS, Deviations, CAPA, Change Control), Veeva Vault RIM, Veeva Clinical
Configure and enhance Workflows, forms, and business rules, Object configurations and metadata, Reports and dashboards
Support integrations with ERP systems (SAP), MES / Manufacturing systems, LIMS (LabVantage, etc.), External regulatory systems

Your Profile

Bachelor’s degree in computer science, Engineering, or related field
5-10 years of hands-on experience with Veeva Vault (Quality / Clinical / RIM)
Strong understanding of Cloud-based SaaS platforms & Configuration (workflows, objects, lifecycles)
Experience with API integrations (REST/SOAP)
Data migration and validation
Reporting tools
Advanced English Communication

What You´ll Love

Work on meaningful projects that use technology to solve real-world ch

📌 Veeva Applicaton Support Engineer (Aguascalientes)
🏢 Capgemini Engineering
📍 Aguascalientes