Description
Job Track Description:
- Requires formal education and experience in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages areas of expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.

General Profile
- Requires specialized depth and breadth of expertise.
- Interprets internal or external business issues and recommends best practices.
- Solves complex problems; takes a broad perspective to identify innovative solutions.
- Self-starter, with guidance only required for complex situations.
- May guide functional teams or projects.
- Progression to this level is typically restricted based on business requirements.

Functional Knowledge
- Requires in-depth understanding in own field.

Business Expertise
- Anticipates business challenges and recommends improvements.

Impact
- Impacts the achievement of customer,



operational, project, or service goals.
- Work is guided by functional policies.

Leadership
- May drive functional teams or projects with moderate resource requirements, risk, and/or complexity.

Problem Solving
- Guides others to solve complex problems.
- Requires conceptual and innovative thinking to develop solutions.

Interpersonal Skills
- Communicates difficult concepts and negotiates with others to adopt a different point of view.

Responsibility Statements
- Manages platform operations for clients or a small operations team.
- Guides platform maintenance and execution tasks.
- Collaborates with departments for new platform builds and troubleshooting issues.
- Communicates direction on designing and implementing new solutions.
- Advises managers on status updates, issues, or concerns.
- Assists in reviewing documentation and architecture diagrams.
- Administers onsite and remote assistance.

📌 IT Operations Consultant (Ciudad Juárez)
🏢 Conduent
📍 Ciudad Juárez