About us :-
Contractor+ builds an all-in-one app for contractors. They use it to manage clients, send estimates, collect payments, schedule jobs, and more. Think of it as the operating system for running a contracting business.
We're a small, fast-moving team of about 35 people. Our customers work in the field. When something breaks at 9pm, they can't wait until Monday morning. Support is how they decide if we're worth keeping.

What's this role about?
You'll handle customer support on second shift, covering US evenings and Saturdays. Chat, email, phone calls, and live demos.
We're hiring in Mexico because the timezone fits. If the phone rings at 7pm Eastern, you answer it. If it rings at 9pm, same. If someone needs onboarding help on a Saturday, you handle it. Extended-hours coverage is the whole point of this role.

Day to day, you'll:
Answer inbound chats, emails, and phone calls from contractors across the US
Run live demos and onboarding sessions for new users
Help customers set up estimates, invoices, payments, and scheduling in the app
Troubleshoot technical issues,



reproduce bugs, and escalate to the dev team with clear steps
Own support tickets from first response to resolution
Coordinate between customers and the dev team on open issues
When there's no assigned work, dig through recent tickets for patterns and test the app to catch issues before customers do

What we're looking for :-
4-5+ years in customer support or customer success, ideally for a SaaS product
Excellent communication in English and Spanish. You'll speak and write both every day.
Technical by nature. You troubleshoot first, escalate second, and your bug reports make sense to a developer.
Available for second shift, roughly 2pm to 11pm US Eastern, Tuesday to Saturday. If that schedule doesn't work for you, this isn't your role.
Familiar with AI tools like ChatGPT and Claude.You already use them to work faster.
You take ownership. A customer's problem stays yours until it's solved, not unti

📌 Customer Success Specialist (Ciudad de México)
🏢 Contractor+
📍 Ciudad de México