At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a integral market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Technical Support Manager

Your Role: Own the Challenge

In this role, you will act as the first point of contact for ABB customers, helping make ABB an easy and trusted company to do business with. Every day,



you will provide internal and external customer support—including technical assistance, order and payment inquiries, forwarding supplier offers, and directing customers to the appropriate contact—while coordinating with relevant teams to ensure complete case ownership. You will also contribute to improving customer experience, increasing first-contact-to-cash efficiency, and generating new business opportunities for ABB.

The work model for the role is: Remote

Global relocation/LTA support will not be considered for this position.

This role supports the Robotics Customer Service Back End from our site in San Luis Potosí.

Key Responsibilities:
- Recommend appropriate solutions for customer requests and coordinate with relevant teams to ensure end‑to‑end management (e.g., production capability, scheduling, resourcing, quotes, price lists, invoicing).
- Initiate customer feedback loops at regular intervals, following established processes, assess

📌 Contact Center Support Specialist (San Luis Potosí)
🏢 ABB
📍 San Luis Potosí