Overview

Level: Staff II

The Member Operations Transactional representative at Herbalife will be vital part of Member Operations team, overseeing the after-sales and records requests received in our CRM system following standard operation processes. This role will be ensuring top-tier customer service, resolve post-sales issues, and maintaining accurate distributor records. The idóneo candidate is adept at fact-finding, analytical thinking, and maintaining ethical standards

This role will be responsible for supporting SAMCAM market.

Key Responsibilities
• Resolution of customer inquiries, complaints, and post-sales issues in a timely and effective manner.
• Ensure all inquiries are handled with in the SLA´s that have been established. They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.
• Must stay informed and stay current with Herbalife’s Marketing Plan, rules, and policies.
• Serve as a liaison between Distributors & Preferred Members, internal departments,



and Management by handling all work-related interactions in a courteous, cooperative, and professional manner.
• Report possible Ethical violations, and all details related to their request and/or complaint.
• Work closely with other departments, including distribution, sales, and marketing, to ensure alignment in delivering excellent customer service.
• Participate on process changes implementation and User Acceptance Tests on new technologies.
• Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system, refunds & repurchases, and etc.
• Support day-to-day activities of Member Operations through effective communication with the Members Services team and Members via telephone and other channels of communication
• Perform appropriate tasks to support Members’ expectations and needs in information

📌 Representative GBS Member Operation Transactional (San Pedro Tlaquepaque)
🏢 Herbalife
📍 San Pedro Tlaquepaque