About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Role:
The Implementation Engineer plays a crucial role in our Professional Services organization,
serving as a technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions. This position combines deep technical expertise with client-facing responsibilities to ensure successful enterprise-level deployments and drive customer adoption.
What you’ll do:
- Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements
- Design and validate solutions that align with customer needs and platform capabilities
- Configure advanced platform features including IVR flows, routing strategies, and integration points
- Provide technical guidance throughout the implementation lifecycle
- Drive multiple concurrent implementation projects, managing technical deliverables and timelines
- Configure and validate complex integrations between Glia's platform and client systems
- Collaborate with cross-functional teams (Sales, Customer Su
📌 Implementation Engineer (México)
🏢 Glia
📍 México