Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. We are looking for a Senior Technical Engineer Contact Center.

What You will do

Are you looking for a role where you can make a different in the business & world? This role will deliver new technologies enabling our Contact Centers to save lives

Which technologies? We have deployed the Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management,



Interaction Analytics and Artificial Intelligence. You will work with a team of call center engineering peers to deliver the future of Integral Contact Centers. You’re experienced but you haven’t supported all of these products before? Don’t worry Bring what you’ve got and learn the rest with us

How you will do it
- Work on a team engaging in technical exploration, innovation, design, and support of Nice Contact Center
- Enjoy technical discussions within the team proposing solutions and alternatives to solve incidents and service requests
- Build healthy relationships with our business partners
- Use advanced troubleshooting skills to troubleshoot root cause and remediate
- Make technology understandable to non-technology partners
- Be an inclusive, supportive teammate
- Great English and Spanish communications skills
- This is a highly technical role – it is not appropriate for project

📌 Senior Technical Engineer Contact Center (Ciudad de México)
🏢 Johnson Controls
📍 Ciudad de México