Descripción y detalle de las actividades
**About the job**
**What will you do?**
- Respond to requests for technical support or assistance from both local and remote users
- Diagnose and resolve technical hardware and software issues and capture information via the helpdesk system (ServiceNow)
- Support the enterprise IT needs of corporate, manufacturing, supply chain, R&D;, customer care, and field sales users working locally and remotely in facilities throughout the US
- Build and maintain services relationship with end-users and IT support vendor partners
- Ensure all IT compliance activities (HIPPA/SOX404/GDPR) are being followed and assist with the gathering of control evidence as required
- Manage requests submitted to the Service Desk
- Ensure requests are documented properly
- Ensure policies/procedures/best-practices are followed
- Work with the Cyber Security Team to address system issues and identify improvement opportunities.
Experiência y requisitos
- 2+ years of hands-on ServiceDesk experience.
- Experience installing and troubleshooting Windows & Mac Operating systems.
- Experience with Apple and Android mobile products and MDM provisioning




- Experience with endpoint management platforms (Microsoft SCCM, VMware AirWatch)
- Experience working with wired and wireless corporate networks.
- **Advanced English Level (MUST).**
Beneficios
- Beneficios de acuerdo a la LFT
- 5 personal days
- 20 days - Christmas bonus
- 12 days of vacation per year
- 8% (cap) saving fund
- 11% (cap) of food coupons
- Employer-paid medical, dental, vision, and life insurance; medical insurance for employees and dependents.
- Education reimbursement
- Certification reimbursement
- 1 month of paternity leave
- 30% vacation bonus
- 100% payroll scheme
- Index bonus
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Jornada completa
**Horario**
- Tiempo completo
- Turno de 8 Horas
- Lunes a viernes
**Salario mensual neto** $35,000 - $45,000 MXN
**Estudios** Carrera técnica
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Mid IT Service Delivery Specialist (Tijuana)
🏢 ITJ
📍 Tijuana