**Primary Functions**:
- Managing the sales process
- Monitor Inboxes and inquiries from marketing and web generated interest
- Prioritizing the inbox and support que system to ensure timely responses that meet our customer service commitments
- Contacting prospective customers and setting meetings
- Ensure clear notes are made on cases, follow-up and documentation are key to giving good support - Ensuring necessary documentation is received by clients and completed in required timeframe
- Develop value propositions for different client types
- Supporting the fulfilment process
- Tracks KPIs and metrics
- Effective collaboration with other departments
- Creating and distributing weekly reports on:
- status of participants
- pipeline estimates
- trouble areas
- Effectively represents Alliance Abroad externally
**Additional Responsibilities**:
- Support the Managerial team in general, when team members are absent, or strategically involved in projects or as business demands.
- Contributing to a positive team atmosphere both within The Hub team and the teams it partners with for successful programs.
- Ability to represent Alliance Abroad with external clients both internally and externally,



including helping to host our partners and host companies when visiting when needed/if available.
- Perform other related duties or completes special projects as assigned.
- Communicate status of assigned work to supervisor and ask for support in prioritizing when necessary
- Any additional tasks as needed by the Hub Director
**Required - minimum**:
- This is an English speaking position
- Ability to use Alliance Abroad’s internal database, Adobe, and Microsoft Office 365.
- Proficiency with Excel, including advanced reporting analysis through use of vlookup and pivot tables
- Ability to use standard office equipment, such as scanners, copiers etc.
- Excellent written/oral communication, presentation, and interpersonal skills.
- Possesses superior customer service experience.
- Ability to work with multiple cultures and in an international business arena.
- Exhibits a passion for cultural exchange and handles communication barriers and cultural expectations professionally and with empathy.
- Must be able to work in a fast-paced environment where priorities change regularly.
- Time management proficiency

📌 Direct Sales / Recruiter (Benito Juárez)
🏢 Alliance Abroad LATAM
📍 Benito Juárez