Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with general automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.

Job Purpose:

Main contact for quality-related issues between a company and its customers. They are responsible for ensuring products and services meet customer requirements and standards, handling complaints, and driving continuous improvement initiatives.

Key Job Responsibilities:

Act as the primary interface with the customer's quality team.




Review in daily basis customer portals (If applicable).
Address customer concerns and complaints.
Provide technical support and guidance to customers.
Attend customer audits and participate in customer meetings.
Establish and maintain strong relationships with key customer contacts.
Know and apply the corporate and local procedures of the Quality System as applicable.
Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements.
Ensure customer protection and updating of the daily report in the event of quality failures
Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.
Monitor scorecard or equivalent Warranty.

Critical experiences required to be ready for this job :

Dealing with customers
Problem solving (5Why’s, 8D, Fishbone, 5D)
Quality tools (Control Plan, PFMEA, MSA, SPC)

Automotive Industry experience

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📌 Associate Manager II Customer Quality (Chihuahua)
🏢 Visteon
📍 Chihuahua