Smart and Intellectual Representative (with good language expertise in Mexico - Spanish and English ), has got great interpersonal skills, confidently talks and has the caliber to have positive conversations with various sources & employers to get the previous and current employment and education details of their previous employees per requirement.
Has the capability to own the problem and get the job done effectively- must be capable of getting verifications, solving customer issues/complaints and inquiries & helps enhance customer experience.
Must know to multi-task and toggle between applications, must be good with MS Office package skills (like usage of outlook, reading and comprehending emails and responding to various sources), must be a quick learner to learn complex processes

Responsibilities:
- Manage daily inbound and outbound calls with efficiency (approximately 70 checks to be attempted via calls and emails and an expectation of 15% to 20% successful closures)
- Follow communication “scripts” when handling different business scenarios




- Get employment & education verification from different sources. Identify customers’ needs, clarify the business need, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage with customers to enhance overall customer experience
- Maintain records of all conversations in our database in a comprehensible manner
- Frequently attend training & seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Skills:
- Verbal communication (Must know Spanish and English (basic Portugal language will be an added advantage))
- Good with written and verbal communication
- Good with Listening and comprehending skills
- Phone Etiquettes
- Data entry skills
- Interpersonal skills
- Client Centric
- Customer service oriented
- Eye for details
- Professionalism
- Multi-tasking

Education, Experience, and Licensing Requirements:
- Universi

📌 Bilingual Customer Service Representative (México)
🏢 Neeyamo
📍 México