Smart and Intellectual Representative (with good language expertise in Mexico - Spanish and English ), has got great interpersonal skills, confidently talks and has the caliber to have positive conversations with various sources & employers to get the previous and current employment and education details of their previous employees per requirement. Has the capability to own the problem and get the job done effectively- must be capable of getting verifications, solving customer issues/complaints and inquiries & helps enhance customer experience.
Must know to multi-task and toggle between applications, must be good with MS Office package skills (like usage of outlook, reading and comprehending emails and responding to various sources), must be a quick learner to learn complex processes

Responsibilities:
Manage daily inbound and outbound calls with efficiency (approximately 70 checks to be attempted via calls and emails and an expectation of 15% to 20% successful closures)
Follow communication “scripts” when handling different business scenarios




Get employment & education verification from different sources. Identify customers’ needs, clarify the business need, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage with customers to enhance overall customer experience
Maintain records of all conversations in our database in a comprehensible manner
Frequently attend training & seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Skills:
Verbal communication (Must know Spanish and English (basic Portugal language will be an added advantage))
Good with written and verbal communication
Good with Listening and comprehending skills
Phone Etiquettes
Data entry skills
Interpersonal skills
Client Centric
Customer service oriented
Eye for details
Professionalism
Multi-tasking

Education, Experience, and Licensing Requirements:
University/college degree
Experience Required

📌 Bilingual Customer Service Associate (México)
🏢 Neeyamo
📍 México