Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

Responsibilities may include, but are not limited to:

* General engagement support: Answer questions and conduct outreach to business
owner/stakeholders or HCPs as needed as it relates to HCP/HCO onboarding,
activity requests, contracting, travel requirements, invoicing and payments

* Contracting:

* Facilitate offline HCP/HCO contract execution between HCP/HCO and internal
signor

* Review contract redline requests to adhere to established standards and
escalate to Legal for review

* Conduct outreach to follow up with business owners and/or HCP/HCO for
outstanding contracts

* Facilitate contract amendment requests by liaising with business owners and
HCP/HCOs as necessary

* Travel & Logistics:

* Address complex HCP/HCO scenarios as it relates to activities, contracts,
travel, or payments

* Facilitate HCP travel request submission

* Communicate HCP travel arrangements to business owners and HCPs

* Post engagement support:





* Support the reconciliation and recordation of HCP logistic expenses in system
of record including:

* Collecting and reconciling activity invoices in system of record;

* Review and categorize invoice items by spend type and HCP participation;

* Support the transition of engagement to post-engagement team members and
address questions related to HCP payments or transfer of value data

Other:

* Learn and support adoption of automations and tools related
to HCP, HCO or Patient engagement

* Manage deliverables on or ahead of deadlines and reporting any issues/risks
beforehand

* Any other responsibility that flows naturally and logically to this role

Skills:

* Strong understanding of HCP engagement compliance and regulatory environment
both domestically and internationally, preferably experience with obtaining
country or institutional authorizations, as applicable.

* Significant customer service experience, with abil

📌 HCP Admin (Ciudad de México)
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📍 Ciudad de México