Senior Customer Support / Operations Analyst (AxiomSL)

We’re looking for a Senior Customer Support / Operations Analyst (AxiomSL) to join our team, reporting to Senior Manager, Client Support Services. In this role, you’ll be a key point of contact for our clients, helping them resolve complex technical and functional issues while ensuring they get the most value from the AxiomSL platform.
You’ll play a critical role in supporting global regulatory compliance solutions, working closely with clients and internal teams to troubleshoot issues, improve processes, and deliver a reliable, high-quality support experience.
You’ll fit right in if you’re detail-oriented, customer-focused, and technically curious, enjoy solving complex problems, and thrive in a collaborative, fast-paced, general environment.

What You’ll Do
- Provide expert-level functional and technical support for AxiomSL products, resolving client issues through the Case Management System, email, and live calls or meetings.
- Take end-to-end ownership of customer issues, including issue replication, root cause analysis,



resolution, and clear client communication.
- Troubleshoot and analyze issues related to AxiomSL architecture, databases, operating systems, JVM, networks, and cloud infrastructure.
- Partner closely with Engineering, Product Management, and other Support teams to escalate, track, and resolve complex incidents within defined SLAs.
- Contribute to continuous improvement by documenting solutions, creating knowledge base articles, and enhancing internal processes and documentation.

What You’ll Bring
- Bachelor’s degree or equivalent practical experience.
- 5+ years of experience in Technical Support, System Administration, QA, or Software Development.
- Hands-on experience with databases (Oracle, PostgreSQL, SQL Server, MySQL or similar), including the ability to create, analyze, and modify SQL queries.
- Strong troubleshooting skills across Linux and Windows server environments and web-based

📌 Senior Customer Support Analyst (Ciudad de México)
🏢 ADTM Adenza Technology de Mexicode CV
📍 Ciudad de México