**Descripción de la empresa**
Fairmont Mayakoba is located in a lush jungle and beach environment designed for relaxation. Join our Front Office Department so together we can contribute with our mission to turn moments into unforgettable memories.
**Descripción del empleo** What you will be doing**:
- Pre-contacting guests to plan their vacations.
- Taking initiative to add a personalized experience to our guests stay.
- Turning moments into memories for our guests through sparkles.
**Your experience and skills include**:
- Service focused personality is essential and experience as a concierge and/or front desk agent.
- Strong interpersonal and problem solving abilities.
- Prior experience working with Opera.
- Bilingual Spanish and English.
**Requisitos**
- The ability to connect with specified VIP guests prior to arrival to review reservations, making note of but not limited to:



arrival/departure time, transportation needs, restaurant bookings, housekeeping service times, amenities requested, and preferences.
- The ability to field concierge-related requests/inquiries as well as monitoring Concierge-Inbox to review and action guest requests.
- The ability to assist with phone calls and general inquiries about the property.
- The ability to act as the voice and heart of all VIP engagement.
- Flexibility to work on different shifts, weekends, and holidays.
- Pre-contacting guests to plan their vacations.
- Taking initiative to add a personalized experience to our guests stay.
- Turning moments into memories for our guests through sparkles.

📌 Concierge - e Concierge (Playa del Carmen)
🏢 Fairmont
📍 Playa del Carmen