We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season.
This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support.
We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.

What You’ll Be Doing
- Answering customer inquiries via phone, chat, email, and SMS
- Assisting customers with purchase-related questions and order support
- Following up on pending inquiries and unresolved customer interactions
- Accurately documenting customer interactions and updates
- Providing friendly, professional, and solution-focused support
- Building positive customer relationships through clear communication

Training & Project Timeline
- Training Start Date: Monday, June 29, 2026
- One week of training followed by one week of supported on-the-job experience
- Paid training


Compensation & Contract




- $5.50 USD per hour
- Paid weekly in arrears
- Independent Contractor position

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- i5 processor and up
- Dual monitors
- Webcam
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Important Information
- This is a fully remote opportunity
- Candidates must be fluent in English
- Applications and resumes must be submitted in English
- Only candidates based in Mexico will be considered for this position

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
- Resume Review
- Prescreen Questionnair

📌 Remote Customer Support Representative (Pachuca de Soto)
🏢 Resolv.Global
📍 Pachuca de Soto