Job description
The Big Picture
We aren’t looking for a corporate cog who manages dashboards from a 30,000-foot view. We are looking for a builder. Someone who knows that "revenue lifecycle" isn't just a phrase on a slide deck, but the lifeblood of a growing SaaS company.
If you started your career in the chaotic early days of a startup, wore five different hats, and figured out how to patch leaking funnels with grit and curiosity, you’re our people. We need a mix of a strategic thinker and a relentless doer—someone who looks at data to find the "why," but isn't afraid to roll up their sleeves and fix the "what."
What You’ll Do
You will own the post-acquisition revenue journey. Your obsession will be the economics of our customer lifecycle: maximizing Net Revenue Retention (NRR), smoothing out expansion paths, and hunting down churn before it happens.
- Own the Metrics: Dig deep into the unit economics. You’ll be responsible for tracking, analyzing, and improving NRR, GRR, LTV:CAC ratios, and expansion velocity.
- Tinker and Optimize:
Map out the entire post-sales customer journey. Find the friction points where trial users drop off or expansion stalls, and design experiments to fix them.
- Bridge the Gaps: Work cross-functionally with Product, Customer Success, and Marketing. You'll be the connective tissue, ensuring our product's value aligns with our monetization strategy.
- Build the Playbooks: We aren't an enterprise company with rigid processes. You will help build, test, and iterate on our automated expansion triggers, renewal playbooks, and lifecycle email tracks.
Who You Are
- A Startup Native: You likely started at a small startup where you had to figure things out with zero budget and no documentation. You thrived in that environment and worked your way up by delivering results.
- You’ve learned methods: Through experience, you have learned what is important and how to address activation and retention systematically, not on an ad hoc basis.
- Curious by
📌 Revenue Lifecycle Manager (México)
🏢 UENI
📍 México