Indigo Remote Technical Expert
Description -
Job Summary
• This role is responsible for effectively resolving moderate to complex technical issues encompassing HP Indigo press hardware and software across internal and external businesses and end users as well as engaging as a trusted consultant for planning innovative solutions. The role leads representative activities, collaborates to prevent/ mitigate issues, architects and integrates solutions, and contributes to cross-functional projects. The role applies advanced expertise, exercises independent judgment, and fosters relationships while mentoring lower-level employees.
This role is supporting clients in North America hence fluency in English is a must.

Responsibilities
Product Expert (PE) support resource for Indigo Remote Support Engineers, providing real time case troubleshooting
•Interface with other teams to reduce silos: Focal Point to Field Service Engineers, Regional Specialists, Tech Group and GBU.
•Assist in preparation and presentation of training and tech debriefs
o Knowledge gap identification




o Coaching – 1:1 and team
• Proficient in Excel and PowerPoint – reporting, project management, and data analysis skills

• Resolves moderate to complex technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
• Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts.
• Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative solutions.
• Leads and represents the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
• Collaborates with internal or external businesses and end users to prevent or minimize issue occurrences, while also evaluating and reso

📌 Indigo Remote Technical Expert (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque