Together we are powering the future of Higher Education

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About the Opportunity





The Associate Customer Success Manager (ACSM) is responsible for driving long term customer success and adoption of Ellucian products with a defined set of customers. S/he will serve as a primary point of contact representing the customer.
Where you will make an impact
- Evangelize capabilities of Ellucian Solutions.
- Optimization of the application, subscription or service; Customer retention including supporting and/or executing the renewal process; cross-sell/up-sell.
- Receive, respond to, and route products and services related inquiries to appropriate team members.
- Assist customers in a professional manner by performing targeted mass communication; Conduct regularly scheduled communication.
- Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.
- Customer Advocacy; secure customer references.
- Track and enter data into systems of record; reporting, managing syst

📌 Associate Customer Success Manager (México)
🏢 Ellucian
📍 México