Job Title: Senior Production Support Specialist

Key Skills: Java/J2EE, Kubernetes, Experience in production support / IT service management, Unix/Linux, SQL, monitoring/observability tools (e.g., Splunk, AppDynamics, Prometheus, Patrol or equivalents).

Experience: 6+ years of experience.

Location: Mexico City

Mode: Hybrid

We at Coforge are hiring Senior Production Support Specialist (22196) with the following skill set.

We focus on maintaining service stability by triaging and resolving incidents, restoring services quickly, and providing clear communications to stakeholders. In partnership with software development and infrastructure team, we also enhance existing systems, maintain reliable infrastructure, and reduce toil through automation. Our team is founded on critical technology skills, problem solving and excellent communication. Your contribution will be as a senior player/coach, bringing your technical experience and hands on expertise as well as your leadership skills.

What you’ll do

Service support & incident management




- Respond to user queries on system/service usage and regulatory requirements.
- Act as service recovery manager for incidents, coordinating resolver groups to restore service quickly.
- Investigate incidents, diagnose issues, and drive actions to resolve system failures and stabilise services.
- Escalate critical incidents appropriately and provide regular updates on impact, progress, and recovery plans.
- Lead or contribute to post-incident reviews, ensuring actions are captured and followed through.

Problem management & continuous improvement
- Identify recurring issues and support root cause analysis to reduce repeat incidents and service impact.
- Develop and maintain knowledge articles, runbooks, and support documentation to improve team capability.
- Propose practical improvements to monitoring, triage, and recovery processes to shorten resolution times.

Change & release support
- Participate in change review activities to

📌 Senior Production Support (Ciudad de México)
🏢 Encora
📍 Ciudad de México