Overview

CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a general community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity
Ensure the efficient operation of Contact Center tools and processes by driving continuous improvement through automation, data analysis, and structured follow-up, contributing to a consistent and high-quality user experience.

Your Impact




As Platforms & Solutions Assoc Analyst your responsibilities would consist of …
- Monitor and support basic Contact Center tools (ticketing systems, workflows, queues, etc.).
- Track and follow up on requests, incidents, and projects, ensuring timely and high-quality delivery.
- Identify process improvement opportunities and propose practical solutions.
- Develop basic automations to optimize repetitive tasks (scripts, workflows, simple integrations).
- Create reports and dashboards using Microsoft tools (Excel, Power BI, etc.).
- Collaborate with cross-functional teams to ensure operational continuity.
- Document processes in a clear, structured, and scalable manner.

Qualifications

Who Are We Looking For?
Technical Requirements
- Basic knowledge of Contact Center tools (e.g., ticket management, IVR, CRM).
- Basic programming skills (Python, Power Automate, VBA, or similar).
- Strong proficiency in

📌 Platform Support Analyst (San Nicolás de los Garza)
🏢 PEPSICO
📍 San Nicolás de los Garza