Join the wave of growth at Maersk We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen

A year of growth, and we're just getting started Our General Service Centers (GSC) in Mexico has been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

Here’s the Deal:
The CX Representative provides world-class customer service through inbound and outbound calls, handling about 60 calls per day. They resolve last-mile delivery issues using effective communication, empathy,



and problem-solving skills. The role requires attention to detail, time management, adaptability, and conflict resolution while coordinating between customers, delivery teams, stores, and warehouses to ensure seamless operations and a positive customer experience.
Key Responsibilities:
- Provide world class service
- Inbound/Outbound Calls
- Customer Service Multichannel
- Resolution of last mile delivery problems
- Coordinate communication between customers, delivery teams, stores and/or warehouses

The Basics:
- Academic Background: High School Diploma or Equivalent Job Experience
- Years of Experience: 2 years in Contact Center, Forwarder or Customs Brokerage Firm
- Software: ERP and Excel Intermediate (Pivot Tables & Formulas)
- Technical Skills: Handle 60 Daily Calls (average)
- English Level: B1-B2

Competencies:
- Good Verbal Written and Presentation Skills
- Multitasking
- Time manageme

📌 Ocean Customer Experience Specialist (Ciudad de México)
🏢 Maersk
📍 Ciudad de México