Bullfinch Recruitment is excited to be partnering with a client to recruit a Loyalty Experience Manager for a rapidly growing general business that is currently expanding its presence across the US market.
As an Loyalty Experience Manager, you will be the dedicated point of contact for our most loyal players. This is a high-impact, relationship-driven role where your primary objective is to provide a premium experience for our most loyal players amongst the community. You will be building genuine rapport, anticipating needs, and ensuring our most valued users feel recognized and rewarded.

What you'll do

● Relationship Management: Act as the primary advocate and concierge for a portfolio of top-tier players, maintaining regular contact via phone and digital channels to ensure long-term loyalty.

● Proactive Outreach: Conduct outbound calls to check in with players, offer reassurance, and gather feedback to ensure their experience remains world-class.

● Query Resolution: Act as the subject matter expert for all player inquiries regarding rewards, loyalty programs, and account benefits,



providing swift and professional resolutions.

● Transaction Oversight: Monitor and facilitate withdrawal requests for your players, ensuring a smooth, prioritized, and efficient experience.

● Bespoke Offerings: Use your knowledge of player preferences to create and deliver unique, tailored rewards and incentives that resonate with their specific interests.

● Player Advocacy: Collaborate with internal teams to ensure your players' feedback is heard and that their specific needs are met across all touchpoints of the business.

What we're looking for

● Interpersonal Excellence: Fluent in English who can communicate with confidence and empathy over the phone and via written channels.

● Accountability: You take pride in owning a problem from start to finish. You are reliable and follow through on every promise made to a player.

● Service-Oriented Mindset: You enjoy going the extra mi

📌 Loyalty Experience Manager (México)
🏢 Bullfinch Recruitment
📍 México