Overview
The Services Architect is responsible for understanding customer needs, challenges, and business objectives, and translating them into scalable, well-defined service solutions aligned with TD SYNNEX’s portfolio.
This role operates regionally across Latin America and requires working in a matrix organization, partnering closely with sales, pre-sales, vendors, and integrators. The position plays a key role in ensuring alignment between customer expectations and service delivery, acting as a bridge between commercial and delivery teams.
Key Responsibilities
- Design and own service architectures for technology solutions, including cloud, cybersecurity, data center, modern infrastructure, networking, and managed services
- Translate customer requirements into structured service offerings (scope, roles, assumptions, risks, dependencies, and SLAs)
- Collaborate with sales, pre-sales, vendors, partners, and integrators to support opportunities across LATAM
- Ensure alignment between customer expectations and delivery capabilities, avoiding gaps during transition to implementation




- Operate effectively within a matrix organization, balancing regional and local priorities
- Influence stakeholders across different teams and levels without direct authority
- Educate and enable internal and external stakeholders on service portfolios, value propositions, and delivery models
- Act as a regional reference for service governance, quality, and standardization
- Identify risks in multi-country or complex engagements and propose mitigation strategies
- Support documentation, service definition, and enablement initiatives

Required Skills & Experience
Technical Skills
- Experience in IT services, solutions architecture, or service design roles
- Knowledge in one or more of the following areas:
- Cloud platforms (AWS, Microsoft Azure, Google Cloud)
- Cybersecurity (cloud security, IAM, SOC, managed services)
- Data center & modern infrastructure (compute, storage, virtualizati

📌 Services Architect (Benito Juárez)
🏢 TD Synnex
📍 Benito Juárez